I see “Service Portal is a paid add-on” instead of the app.
Your company hasn’t bought the add-on and isn’t on Team. The owner can buy it from that screen. If you just paid, refresh after a minute.
“You have N technician/vehicle seats and they are all in use.”
Buy more seats, or deactivate a technician or vehicle you no longer use. See Technician and vehicle seats.
A technician sees “Your login is not set up as a technician yet”.
Add them under Technicians & trucks and link them to their login. They must be a member of your company.
A technician doesn’t show on the live map.
They need to be clocked in, have allowed location sharing in the app and have the phone’s location turned on for the browser. Points older than 15 minutes show as not live.
The customer’s on-the-way page has no map.
The map appears only while the job is on the way, the technician is clocked in and sharing location, and the last point is under 10 minutes old.
Changes made offline haven’t appeared in the office.
Open the app with signal; queued changes send automatically. Don’t log out while changes are waiting.
Texts aren’t sending.
Check the Twilio SID, token and From number in Settings, and that the customer’s phone number includes the area code.
Parts weren’t taken off the truck.
The line must be marked from truck, linked to an ERP product, and the technician must have a truck. Stock moves when the job is invoiced.
Payments aren’t in Accounting.
Payments go onto the ERP invoice; Accounting picks them up into Payments Received on its next sync (a few minutes).
The booking form says “please try again later”.
The spam filter blocked the request. Wait a minute and submit again without autofill tools.
Still stuck? Contact support.
