“On the way” links

The customer's on-the-way page When a job moves to On the way, the customer gets a link by email, and by text if you’ve set up Twilio. The link shows the technician’s name, an arrival estimate and their position on the map. The position is shown only while the job is on the way, the […]
The customer's on-the-way page
The customer's on-the-way page

When a job moves to On the way, the customer gets a link by email, and by text if you’ve set up Twilio. The link shows the technician’s name, an arrival estimate and their position on the map.

  • The position is shown only while the job is on the way, the technician is clocked in and the last location is less than 10 minutes old.
  • The arrival time is an estimate based on distance (no paid traffic service).
  • You can resend the link with Send “on the way” on the job.